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NTP Forklifts Rental Survey

Thank you for renting from NTP Forklifts Australia. Please take a moment to complete this short survey to provide us with feedback on our service.

(Note: Please update or change your contact details below if applicable)

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1.What was NTP’s pre-order representation like?

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2.What was NTP’s after order representation like:

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3.What was NTP’s delivery and installation procedure like?

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4.If applicable, please advise how you found/find NTP’s administration aspects to be, including contractual documentation?

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5.Do you know who your NTP Account Representative is?

6.If yes, when was the last time this person made direct contact with you?






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7.Please provide your rating on the following NTP product ranges in terms of performance & productivity?

  Scale
Poor Good Excellent Not Applicable
  TCM
Manitou
Jungheinrich
Taylor Dunn

8.Please provide your rating on the following NTP product ranges in terms of reliability?

  Scale
Poor Good Excellent Not Applicable
  TCM
Manitou
Jungheinrich
Taylor Dunn

9.When you book a time for a forklift service/repair, does an NTP technician arrive within the expected time frame?

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10.How do you rate the quality of the service/repair carried out by NTP?

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11.Does NTP service or repair your forklift correctly (or to your satisfaction) on the first visit?

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12.Does NTP always keep you informed with the progress of your repairs?

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13.Overall, how satisfied are you with your most recent experience with NTP Forklifts?

14.Any additional comments and/or suggestions for improvement?